All new shipping addresses for wholesale orders are held for review until we can confirm the address is associated with a clinic or practice. Future orders to previously approved addresses are not held.
If an address is easily verified as a clinic, we'll approve the address so it's ready to use for future orders, then release your order to be packed and shipped.
Addresses that aren't easily verified as a clinic location may require supporting details for approval. In these cases, we'll reach out by email to request supporting information from you.
Examples of supporting information include:
- Your practice's website
- Your business license or other formal documents
- Your NPI number and/or listing
- An invoice for healthcare services provided
Note: Requested documentation is used solely to verify the location of your practice. Any other information included in the document, particularly confidential information, should be crossed-out where appropriate.