Your treatment plans: Viewing your supplement plans
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Patients
In this article:
Viewing your prescriptions or recommendations
Adding prescribed items to your cart
Viewing attachments
Ask for an alternative
Viewing your prescriptions or recommendations
When you log into your patient account, you're taken to the My health page, where you can view the supplement plans your provider has written for you. You can add products to your cart to place an order, read messages from your practitioner, view dosage instructions, and view or download attachments. Scroll down the page to view your treatment plan history.
If you navigate away from this page and need to go back, select My health from the navigation menu at the top of the page.
Scrolling the My health page to view prescribed products.
Note: Depending on the dispensary's terminology settings, your account may display the term Recommendations in place of Prescriptions. These terms are synonymous.
When you log into the Fullscript iOS app, you're taken to the Prescriptions or Recommendations page, where you can view plans your practitioner has created for you. You can add products to your cart to place an order, read messages from your practitioner, view dosage instructions, and view attachments. Scroll down to view your plan history.
Tip! Log into your Fullscript account via desktop or mobile browser to download/print attachments from your plans.
If you navigate away from your plans and need to go back, tap Prescriptions ( ) from the navigation menu at the bottom of the app.
Viewing products on your Prescriptions page
Adding prescribed items to your cart
Before placing an order, you'll need to add products to your shopping cart. When viewing a plan, select Add to cart to add individual products to your shopping cart or Add all to cart to add all products in a plan to your cart with a single click.
Selecting Add to cart to place a product into your cart.
Tip! Explore the Catalog to browse and purchase other available products. The Catalog may not be available in all patient accounts. Catalog access may vary by dispensary as access is controlled by the dispensary owner.
Adjusting product quantities
As you add products to your cart from your plan, the number of units specified in the plan will determine how many are added. To customize this quantity, use the number selectors (+ / - ) in your shopping cart to specify how many units you'd like to order before selecting Continue to checkout.
Before placing an order, you'll need to add products to your shopping cart. Tap on a product and tap Add to cart to add individual products to your shopping cart, or tap Add prescription to cart to add all products in a plan to your cart with a single tap.
Tap Add prescription to cart to add all products to your cart.
Tip! Explore the Catalog to browse and purchase products that haven't been prescribed. The Catalog may not be available in all patient accounts. Catalog access may vary by dispensary as access is controlled by the dispensary owner.
Adjusting product quantities
As you add products to your cart from your prescription, the number of units specified in the prescription will determine how many are added. To customize this quantity, choose from the product's dropdown menu in your shopping cart to specify how many units you'd like to order before tapping Continue to checkout.
Viewing attachments
You can view and download attachments in your supplement plan by clicking on the attachment within your plan. The attachment will open in a new browser tab where you can view and download the file.
Selecting an attachment to view and download a copy from your plan.
You can view attachments in your plan by tapping the attachment's name under your practitioner's name and the date the plan was sent to you. The attachment will open in a new modal where it can be viewed.
Tap to view the attachment in your plan.
Ask for an alternative
To stay adherent to your supplement plan, if a product is discontinued or unavailable due to a long-term backorder, you can ask your practitioner for an alternative product by selecting the Ask for an alternative button. This notifies your practitioner that you're unable to order the product from your plan and that you'd like an alternative product to purchase in the meantime. An email will be sent to you once an alternative has been swapped into your plan by your practitioner.
Alternatively, you can self-serve by checking out similar products curated by our Integrative Medical Advisory Team. Click the product name, and then click See similar products to view these suggestions.
Clicking Ask for an alternative for an unavailable product.
To stay adherent to your treatment plan, if a product is discontinued or is unavailable due to a long-term backorder, you can ask your practitioner for an alternative product by logging into your account from a desktop or mobile browser, finding the product within the treatment plan and selecting Ask for an alternative. This notifies your practitioner that you're unable to order the product from your treatment plan and that you'd like an alternative product to purchase in the meantime. An email will be sent to you once an alternative has been swapped into your plan by your practitioner.
Alternatively, you can self-serve by tapping on the unavailable product and scrolling down to view similar products curated by our Integrative Medical Advisory team.
Scroll down to view similar products curated by our Integrative Medical Advisory team.