UPS and USPS continue to face higher than normal parcel volumes due to the pandemic and have had to adapt their operations to keep employees safe.
During this time, couriers are delivering packages (on average) 2+ business days later than their service level guarantees.
A note from UPS:
"No US transportation vendors are unaffected by the surge in parcel volume since Covid entered our world in early March, and UPS continues to seek every advantage, some small and some major, to improve these deliveries and return back to normal as soon as possible." Learn more at UPS.com.
We're unable to replace or refund orders that arrive outside the expected delivery window due to these delays. We appreciate your patience and understanding.
Tip! We recommend allowing extra time for your order to arrive and placing orders for your products early when possible to avoid possible treatment plan disruptions.