Patient Order FAQs: My order shipped with an icepack that arrived melted. Are my products safe?
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Products may be heat-sensitive, but they aren't heat-intolerant.
Heat-sensitive products are manufactured to withstand travel; it’s expected that the cold pack, which our warehouse packs with the product, will only stay cold for about the first day in transit – depending on the temperatures that it’s exposed to. The pack usually stays cooler than outside conditions and continues to help keep your probiotic product cooler even after it melts.
We always recommended putting unopened, heat-sensitive bottles in the refrigerator to get them cold again before opening. This helps prevent moisture from being introduced into the bottle, which is more damaging to products such as probiotics than short-term heat exposure. For bottles containing softgels that may be stuck together, putting the bottle in the fridge for ~20 minutes and giving the bottle a shake should help separate gels from one another.
Tip! We recommend our priority shipping option when ordering heat-sensitive products.