In this article:
With In-Office Products, dispensary owners can mark products that are available in their clinic for in-person pickup. These products are labeled as Available In-Office to patients while they view prescriptions or browse the Fullscript Catalog.
Although this feature does not calculate or reflect your on-hand stock levels, product availability can be manually adjusted by dispensary owners as needed.
All patient sales that take place at your location will not be transacted or recorded through Fullscript. Therefore, all purchase and return requests for these products will continue to be handled by office staff.
Warning! Products purchased in-office are subject to the return policy of your clinic. Fullscript does not process payments of products purchased in your clinic.
Enable 'In-Office Products' In Your Dispensary
Before you can indicate which products you're currently carrying in-office, you will first need to enable the feature.
To turn on In-Office Products:
- From your user menu, select Dispensary Settings.
- Within the Dispensary Info tab, scroll down to the In-Office header.
- Toggle the In-office stock switch to On.
- Click Save
In-Office Products is enabled/disabled from Dispensary Info within Dispensary Settings.
Note: If this toggle is not available in Dispensary Info, please contact our Customer Success team through any of our available support channels listed at the bottom of this page.
How to Label Products as 'Available In-Office'
Marking products as Available In-Office is done at the product level from the Catalog.
To indicate a product is carried in-office:
- Search or select a brand to apply a brand level filter to the product search results.
- Search for products you currently carry in-office.
- Hover over a product and check Stocked in-office.
Marking a product as Stocked in-office from the Catalog.
Note: In-Office products must be managed by dispensary owners. This feature is not available for staff accounts.
Managing In-Office Products
You can come back to the Catalog to make changes to your in-office products at any time.
To remove products labeled Available In-Office:
- Apply a brand level filter to the product search results.
- Select the Products stocked in office tab to view products from the brand that are currently labeled Available in-office.
- Remove the Stocked in-office selection.
Applying a brand filter to view products of a brand currently carried in-office.
When a prescription is created and all products are available in-office, we'll send refill reminders to your patients under the assumption that they've purchased their first order directly from you. The dosage settings (Advanced or Plain-Text) applied in your patient prescriptions will determine when these reminders are sent.
Similarly, we'll include in-office products in refill reminders when a treatment plan also includes products ordered from Fullscript. Again, the schedule is dependent on whether advanced or plain-text dosage settings were applied.
Tip! Refill reminders are sent for products that have not been reordered as their supply runs low. See our Refill Reminders article to learn more.
The Patient Experience
When patients log in to Fullscript, they'll see which products you have labeled as Available in-office in their treatment plans and the Catalog.
Visibility in Prescriptions
Products you stock in-office can be identified in treatment plans with the Available in-office badge.
The Available in-office badge displayed for products in treatment plans.
Visibility in the Catalog
As patients browse products carried in-office in the Catalog, the Available in-office badge will be visible on the page.
The patient's view of the Catalog when browsing products carried in-office.
Patients cannot order in-office products or place units on hold through our Customer Success team. All in-office product requests, including product returns, should be directed to the clinic's office staff.