Treatment plans: On-site products

Practitioners

In this article:

Overview
Hybrid dispensing with the 'Filled on-site' toggle
Enabling 'On-site products'
Labeling products in supplement plans as 'Filled on-site'
'Filled on-site' label displayed on patient supplement plans

Overview

Reduce your blind spots when it comes to knowing if patients continue purchasing the supplements you send them home with by capturing them in a Fullscript supplement plan. Simply add the products to a patient's supplement plan as usual and check the Filled on-site box.

By including products purchased on-site in supplement plans, you can ensure your patients aren't buying refills from low-quality sources, activate refill reminders based on supplied dosage instructions, and gift the option to autoship products they need to reorder.

Hybrid dispensing with the 'Filled on-site' toggle

With the on-site product tool, practitioners can include products purchased on-site directly in patient supplement plans so they can get started right away without missing out on all the benefits of virtual dispensing.

When you include products purchased on-site in prescriptions, everyone wins:

• Improved patient adherence. Even when patients purchase from you in-office, with a virtual prescription, they’ll get automated refill reminder emails from Fullscript based on the dosage instructions provided. Patients can then put the supplement plan on autoship so they can set it and forget it.
• Patients always have access to their product history. You and your patient have a digital copy of the prescription so that you can refer to it at any time, from any device. Over time, you’ll build a consistent, digital record of your patient's supplement plan history.
• Seamless re-orders without a visit to your clinic. Effortless refills for patients delivered right to their door.
• Consistent product quality. Ensure patients aren't buying refills from low-quality sources.

Note: On-site purchases are subject to the return policy of your clinic. Fullscript does not process payments for products purchased directly from your clinic.

Enabling 'On-site products'

Before you can indicate which products have been filled on-site, you first need to enable the feature.

To enable on-site product functionality:

1. In the supplement plan tool, click the gear icon (  ).

   

2. In the Customize tool modal, select the On-site products check box.
   

   

3. Click Close.

Note: You can toggle this feature on/off as needed. Toggling it off won't remove the 'filled on site' label from patient prescriptions where it's been previously applied.

Labeling products in supplement plans as 'Filled on-site'

Marking products as filled on-site is done at the prescription level. Products can be labeled at the time the prescription is sent or the prescription can be edited later to reflect the on-site purchase.

To indicate a product was purchased or filled on-site:

1. Add a product to a new prescription or edit an existing prescription. 
2. Check the Filled on-site checkbox for any products purchased at your physical location.
3. Repeat for all products purchased on-site.
   

   

4. Send or update the prescription.

'Filled on-site' label displayed on patient supplement plans

When patients log in to Fullscript, they'll see which products you label as filled on-site directly in their supplement plans.

The Filled on-site label displayed on a patient's supplement plan.