Fullscript is getting a facelift
We're slowly rolling out an updated platform to make ordering your favorite products easier. Click the image below if your prescriptions appear like this:
In this article:
Don’t know if you have an account?
If your healthcare practitioner has already created an account for you, you may have received an email or text message including an invitation to join Fullscript, or informing you about a prescription they’ve created for you. Both include a link for you to follow to activate your account - all you have to do is set a password!
Tip! The email will be sent from Fullscript so be sure to check your junk or spam folders!
Signup via invitation.
Signup via prescription or recommendation.
Need to create an account?
Talk to your healthcare practitioner today and ask for their custom link!
Tip! Does your healthcare provider have a website? They may have a Fullscript button to help you create an account!
Once you’ve successfully logged in, you’ll see your most recent prescription or recommendation from your practitioner. From here, you have two options:
1. Fill Your Prescription – Use this to order ALL of the suggested items in the suggested quantities, as entered by your practitioner.
2. Add to Cart – Use this to select the individual items you’d like to order at this time.
In this example, we’re going to add our entire prescription to the cart.
The patient's view of the Prescriptions page.
Now we will review our cart. This is a good time to double check all of your products and the quantities selected.
On the right, you’ll see the subtotal of your order (this does not include taxes or shipping costs). In this example, our order qualifies for free shipping. Learn more about shipping methods and their respective costs here.
When you’re sure that your order is ready to go, click Continue to Checkout.
The Shopping Cart will populate from the right hand and can be edited before continuing to checkout and placing an order.
Once you have started checkout, you will be prompted to enter the Billing Address for your card. If this is your first order, the form will be blank. Once you’ve placed an order (over the phone or online) your information will be saved for next time.
Billing and shipping addresses will be required in the first step of the checkout process.
If your Billing Address and Shipping Address are not the same, deselect the box next to Use as Shipping Address. A second form will appear allowing you to enter your Shipping Address.
Once everything has been entered correctly, click Save and Continue.
Note: It is very important to double check these before moving to the next step, as no changes or cancellations can be made once an order has been placed.
Now we can choose our shipping method! There are 3 shipping options:
- Standard Shipping (4-7 business days)
- Priority Shipping (1-3 business days)
- Overnight (next business day)
Tip! See Shipping Information for more shipping related content (i.e. cut off times, shipping to p.o. boxes, etc.).
Shipping method selection is required after billing and shipping addresses have been provided.
For Canadian orders, you will have the option to include shipping instructions (i.e. leave on porch, leave in mailbox, etc), as well as specify whether or not a signature is required upon delivery.
If your order does NOT require a signature, be sure to deselect the Signature Required box. This will allow the courier to leave the package for you, instead of you having to pick it up or wait for a second delivery attempt.
Canadian customers have the option to request a signature upon delivery. This is not yet available for orders shipped within the US.
Note: We cannot guarantee that couriers will honor these requests.
Once everything is entered correctly, click Save and Continue.
If you’ve placed an order before, your card will be saved on file. If this is your first order, you’ll be prompted to enter your card number. We accept Visa, Mastercard, Discover, and American Express credit cards, as well as Digital Wallet options including Apple and Google Pay. HSA/FSA cards optimized for online purchases are also acceptable payment methods.
Once you’ve entered your information, click Continue.
Select a saved payment method or enter a new card for the order.
Mobile Digital Wallet Payment
Digital Wallet Checkout is available on mobile devices. Select the Pay (Apple Pay) or Pay Now (Google Pay) option to proceed with one of these payment methods.
Digital wallet payment methods can be applied at the payment step during checkout only on mobile devices.
Before you place your order, verify your Billing Address, Shipping Address, Shipping Method, and Payment Information, and ensure that the products and quantities added are correct. Once you place an order, no changes or cancellations can be made.
Once your order is good to go, click Place Order!
Review the charges and products before proceeding to place your order.
You’ve successfully placed your order!
The order confirmation page displayed after an order is placed.
Tip! You can download your receipt for tax/insurance purposes by selecting PDF Receipt.
You can check the status of any of order by navigating to Orders from the menu on the left-hand side of your screen.
Login to your account to view the status of your order, access tracking, and download receipts from Orders.