Account setup & navigation: Navigating your patient account
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Patients
In this article:
Patient account navigation
Personalized plans
Community plans and shared protocols: General wellness support
Catalog: Explore products
Autoship: Schedule automated orders
Order history: Past orders, tracking details, and receipts
Your shopping cart: Review items and check out
My account: Manage your account details
Sign out: Ending your session
Log in to your account!
Patient account navigation
Select a page from the list below to learn how to use and navigate the platform, or watch the video for a guided walkthrough of your account:
- Plans
- Community plans
- Catalog (if available)
- Autoship
- Order history
- My account
Personalized plans
Personalized treatment plans created by your healthcare provider are displayed in the Plans tab of the My health page.
Supplement plans are sorted by date, with the most recent displayed first. Scroll down the page to see the rest of your past supplement plans.
Scrolling the My health page.
Tip! Select Review full plan to begin adding the products in a specific plan to your cart. See Placing an order to learn more.
This page may display as Recommendations or Prescriptions in your account depending on the terminology preferences set by your healthcare practitioner.
Prescriptions (or recommendations) are sorted by date, with the most recent displayed first. Scroll down the screen to see the rest of your prescriptions and previous plans.
Viewing a prescription.
Tip! Tap Add prescription to cart to add all products from a prescription to your shopping cart, or tap on a product and tap Add to cart to add individual products.
Community plans: General wellness support
Community plans are a type of treatment plan that your practitioner can share with you or any number of their patients to guide you on your path to wellness! Click Community plans to see the plans your practitioner has shared with you. These plans include bundled specific products, recommended quantities, supporting documents, and dosage instructions targeting a condition or wellness goal.
Select a plan to learn more. You can order all or select products from these plans, but we recommend speaking with your practitioner if you have questions or concerns about whether a shared plan is right for you.
Browsing your practitioner's Community plans.
Note: Community plans can't be viewed within the iOS app at this time. Please log into your account through a web browser to view these plans.
Catalog: Explore products
Access to the Catalog is determined by your practitioner and is not available in all dispensaries. If you don't have catalog access, speak to your practitioner to request a prescription or recommendation of products to order.
Browse thousands of professional-grade supplements available through the Fullscript catalog. Search by product or brand name, and/or ingredient filters to find products without requiring a supplement plan.
As you type in the search field, hit enter/return on your keyboard to submit and search for related products. Or, select a suggested filter to view specific results. For example, selecting Probiotic Blend applies an ingredient filter (shown in the image below) and returns all products that contain a probiotic ingredient type.
Exploring products in the search field.
Tip! See searching the patient catalog to learn more!
Access to the Catalog is determined by your practitioner and is not available in all dispensaries. If you don't have access, speak to your practitioner to request a prescription or recommendation of products to order.
Browse thousands of professional-grade supplements available through the Fullscript catalog. Search by product or brand name, and/or ingredient filters to find products without requiring a prescription.
As you type in the search field, hit enter/return on your keyboard to submit and search for related products. Or, select a suggested filter to view specific results. For example, searching Probiotic Blend applies an ingredient filter and returns all products that contain a probiotic ingredient type (shown in the image below).
Exploring products using an ingredient filter.
Tip! See searching the patient catalog to learn more!
Autoship: Schedule automated orders
Sign up for autoship and get products shipped directly to your on on a predetermined schedule. See Autoship with Fullscript to learn more!
Schedule and manage autoshipments of your go-to products from the Autoship page.
Sign up for autoship and get products shipped directly to you on a predetermined schedule. See Autoship with Fullscript to learn more!
Schedule and manage autoshipments of your go-to products from the Autoship page.
Order history: Past orders, receipts, and tracking details
Select Order history from the patient menu to view past orders and receipts. Orders that have been placed successfully can be found here after they've been placed.
Track a shipment
To track a shipped order, find the order number in your order history, then click Track package. See Tracking your order for more information.
The Track Package button to the right of the order number.
Order history
Access your order history by tapping your initials or avatar in the top right corner of the patient menu and then tap Order history.
Tap Order history to view your orders.
Downloading receipts
Once placed successfully, you can find your orders and receipts (invoices) here too. To view a receipt, tap on an order and then tap PDF receipt.
Tap PDF receipt from a past order to view a receipt.
Track a shipment
To track a shipment, find the order number in your order history and tap on it. Then tap Track package.
Your shopping cart: Review items and check out
Select the cart icon ( ) to view products in your cart. Review your order, then Continue to checkout to place your order. See Managing your shopping cart to learn more about interacting with your cart.
Click the shopping cart to view products in your cart, then click Continue to checkout to place an order.
Tap the cart icon ( ) to view products in your cart. Review your order, then Continue to checkout to place your order. See Managing your shopping cart to learn more about interacting with your cart.
Tap the shopping cart to view products in your cart, then click Continue to checkout to place an order.
My account: Manage your account details
View and manage your account details, including your password and saved payment methods, from the My account page.
View account information from the My account page.
Switch dispensary
Patients belonging to multiple Fullscript dispensaries will see an option to switch between accounts sharing the same login email. Switch between accounts by selecting Switch dispensary, then select the dispensary name you'd like to order from.
Selecting Switch dispensary to switch between accounts.
View and manage your account details, including your account security, push notifications, and email address by tapping your initials or avatar in the top right corner of the app.
View account information from the My account page.
Note: Saved payment methods can also be managed by logging into your Fullscript account from a browser.
Switch dispensary
Patients belonging to multiple Fullscript dispensaries will see an option to switch between accounts sharing the same login email with their account settings. Switch between accounts by tapping Switch dispensary, then select the dispensary name you'd like to order from.
Signing out: Ending your session
Ready to sign out? Select your name from the patient menu, then Sign out to end your session.
Select Sign out to log out of your account.
Ready to sign out? Tap your initials or avatar in the top right, then tap Sign out to end your session.
Tap Sign out to log out of your account.