Fullscript is getting a facelift
We're slowly rolling out an updated platform to make ordering your favorite products easier. Click the image below if your prescriptions appear like this:
In this article:
Autoship takes the hassle out of ordering your favourite products, making it easy to stay adherent to your treatment plan. Autoship is available once your first order is placed - just use one of the methods below to get started.
Before you subscribe, select Account from the patient menu on the left to ensure there is a saved payment method for the charges and that your shipping address is up to date.
Signing Up from 'Autoship'
- Select Autoship from the patient menu
- Select a Shipping Frequency
- Add products from your list of previously ordered products
- Adjust quantities as needed
- You're done!
Come back to this page to make changes or cancel future shipments.
Subscribing to autoship from the Autoship page accessible from the patient menu.
Signing Up from 'Orders'
- From Orders, select Add to autoship
- Select a Shipping Frequency
- All products from the order will be included by default, but the checkbox can be deselected to exclude select product(s)
- Adjust quantities (as needed)
- Click Save
Subscribing to autoship from the Orders page.
Your First Autoshipment
Important notes about your first autoshipment:
✔ Your first order will not be placed immediately. If you have requested a frequency of every three weeks, for example, your first shipment date will be 3 weeks from today!
✔ You will receive a reminder email one week before your first ship date including a summary of the products to be included and associated charges. Your payment method will be charged on the date your order is placed.
✔ An automated confirmation email including a summary of the order and affiliated charges will be sent every time an order is placed.
✔ Cancellations and other changes can be made from the Autoship page at any time before an order has shipped. Changes made to products and quantities will not impact your shipping frequency or next ship date.
Changes & Cancellations
Products you've subscribed to autoship and your shipping frequency can be updated from the Autoship page in your account at any time. However, it's important to note that changes won't affect orders that have already been placed or shipped. Additionally, due to our efficient fulfillment times, we cannot cancel or modify an order once it is placed.
Making Changes to Your Autoshipments
Sign in and make changes from the Autoship page in your account. Remove or add products by selecting the respective icons on the page. To adjust the quantity of a product, open the dropdown menu and select the number of units you would like shipped. Changes are saved instantly and automatically.
Cancelling Future Shipments
To cancel autoshipments altogether, simply remove all products in the Autoshipped products column from the Autoship page. Again, your changes will be saved instantly.
Note: When all products from the Autoshipped products column have been removed, the subtotal will update to $0.00, indicating you've successfully cancelled all future shipments.