In this article:
Your tax information
The tax information collected to set up a dispensary can be reviewed in the Tax page within the Dispensary Settings, as shown below. It's essential that this information is kept up to date to ensure your account remains verified with our payment processor.
Additionally, this information is used to generate form 1099-K, should you meet 1099-K eligibility thresholds.
The Tax page of a new account that has not been verified.
Note: Stripe, our payment processor, helps us disburse funds to you, and any organization that sends funds to individuals or businesses is required to collect and verify information about these customers.
Updating your tax information
To update your tax information, go to the Tax page and update editable fields. Select Submit from the bottom of the page when finished.
Note: Once your Stripe account has been verified, not all changes can be made directly through the platform. If fields can't be edited or you receive an error message, contact our Customer Success team, who will make your changes with our payment processor, Stripe, directly. A completed W-9 Form will be requested.
Common change requests
- EIN/SSN changes
- Business name changes
- Business type changes
The W-9 should be completed with your current up-to-date tax information. i.e., new tax ID, new business type, etc.
Financial address changes
Changes to your financial address can be changed from the Tax page and submitted directly in most cases. You should not need to contact Customer Success for these changes. A W-9 is not required for financial address changes.
Spelling and DOB entry errors made in the Personal Information section, as shown above, do not require a W-9. However, you will need to contact our Customer Success team if you have already submitted your information. In these cases, send an email to firstname.lastname@example.org outlining the necessary correction(s).
W-9's should be signed by the individual listed on the Tax page.