Dispensary Management: Migrating from NP Script to Fullscript
Welcome to Fullscript! This article will answer common questions surrounding the closure of NP Script and the migration to Fullscript.
In this article:
Why Fullscript?
Do I need to create an account with Fullscript or will my NP Script account transfer over?
How do I let my patients know I am using Fullscript?
When will I lose access to NP Script?
Will my patients be transferred automatically?
Can I transfer recommendations from NP Script to Fullscript?
Will patient accounts transfer with all of their information (email, order history, discounts, etc.)?
Can I import my patients' order history?
How do I export my patient list from NP Script?
How do I import my patients into Fullscript?
Do I need a code for patients to access Fullscript?
Are all of the brands from NP Script on Fullscript?
Can I customize my Fullscript account as I could with NP Script?
Can I add a website button?
How will I receive payouts?
Can payouts be deposited into multiple bank accounts?
Do I have to recommend all items or can patients order on their own?
Can I discount products for patients?
Can I discount per patient? Or is it whole dispensary?
Can I apply 'group discounts' to groups of patients?
Can I drop ship to patients?
How do I track patient orders?
Can I feature specific products like I could on NPS?
Will my catalog transfer?
Can you help customize my catalog/setup categories?
Are all of the brands on Fullscript available wholesale?
Can wholesale orders be placed from Fullscript?
What is the process for taxes when I have NPS and Fullscript?
Will you help support my account after our demo?
Why Fullscript?
Fullscript has always been about helping practitioners provide better care, and most importantly, helping patients commit to wellness by maximizing patient engagement and adherence.
By joining forces in this merger, we can focus on catapulting Fullscript’s technology and customer experience to completely support the patient on their path to wellness, while greatly improving our fulfillment standards and adding value to the entire ecosystem.
Fullscript has several features that can help save you time, revenue, and dispense wellness:
- Direct Deposit Payouts
- Integrations with EMRs
- Advanced Dosage Options
- Product Swapping to improve patient adherence
- Text Rx
- Smart refill reminders
- Automatic sales tax remittance
- Prescription templates
- and more!
Do I need to create an account with Fullscript or will my NP Script account transfer over?
Creating a Fullscript account is voluntary, so an account has not been created for you. Please go to Fullscript.com and click Sign Up Free to get started!
How do I let my patients know I am using Fullscript?
Welcome emails can be enabled while adding and importing patients to Fullscript to notify patients of the transition as their new account is created. We’ll also be notifying active NP Script patients of the changes closer to the sunset date of the platform. You may also wish to communicate the news in person during appointments, through patient newsletters, or through an external email to prepare your customers for the upcoming changes.
When will I lose access to NP Script?
Your patients will continue to have access to your NP Script store until mid-2019. This date is yet to be determined, but will fall sometime in Summer 2019. To minimize the possibility of disruptions in treatment, we’ll begin phasing out practitioner tools before patients start to feel the impacts of the migration.
We’ll begin by phasing out the E-Script tool in Q1, followed by no longer accepting new orders sometime in Summer 2019. This date will be finalized and shared in the new year. When NP Script is shut down completely, patients attempting to log in to their NP Script accounts will be presented with a parked page offering a redirect to Fullscript where they can log in and place their order.
A patient export tool has recently been introduced in NP Script to facilitate the migration for you and your patients. This tool will export your patient data into a pre-formatted csv file ready for upload to your Fullscript dispensary.
Will my patients be transferred automatically?
The transfer will not take place automatically, but your patient list can be exported from NPS and imported to Fullscript in just a few minutes. A history of products previously ordered by NPS patients will be transferred automatically to their new accounts to facilitate patient ordering in the Fullscript platform. At this time, order history cannot be transferred, but we’re working to include this data in the patient export so that it can be imported to Fullscript in the future. Practitioners interested in transferring patient order history should refrain from importing their patient list to Fullscript until further notice.
Can I transfer recommendations from NP Script to Fullscript?
Recommendations created on NP Script cannot be transferred to Fullscript, but this data will be saved indefinitely and can be requested from our Fullscript Customer Success team once access to NP Script is lost.
Will patient accounts transfer with all of their information (email, order history, discounts, etc.)?
Your patient list can be exported from NPS in a pre-formatted csv file ready to be imported to Fullscript - no modifications required!
The patient list will include:
- Patient name
- Email address
- Phone
- Patient Discount
When imported, the patient’s discount will be rounded to the nearest 5%. It is recommended that dispensary owners interested in transferring patient order history refrain from importing their patient list to Fullscript until further notice as this history is not yet available.
Note: Your dispensary discount should be set in Fullscript before your patient list is imported.
Can I import my patients' order history?
Order history is not yet included in the patient export from NP Script, but we're working to include this history for your patients. Those interested in carrying over order history from NPS to Fullscript should consider holding off on importing patients until further notice.
How do I export my patient list from NP Script?
- Login at npscript.com
- Click on Admin
- Click on Patients from the user menu, then Individual
- Select the Export Patient button to download the file to your computer
This file will be formatted to match the import requirements of Fullscript.
Note: Our Customer Success team cannot perform this action for our Practitioners, but are available to guide you through this process if you need assistance.
How do I import my patients into Fullscript?
- Go to Patients
- Select Import Patients
- In Step 1, select Choose a file
- Select your patient list file from your computer's file manager
- Enable/disable the optional invite email
- Click Import Patients
Please allow a few minutes for this process to complete before leaving the page! The amount of time it takes to upload your patients will depend on the number of patients in the file.
Warning! It is not recommended to make changes to the downloaded patient file before uploading to Fullscript.
Do I need a code for patients to access Fullscript?
No, access codes are not required for self-signup with Fullscript. Instead, your dispensary will have its own patient landing page identified by a unique welcome URL where new patients can create accounts. Your landing page can be shared through patient newsletters, email, or in-office handouts and resources to encourage self signups. Additionally, embeddable Website Buttons, available in your Dispensary Settings, are also available to redirect visitors of your website to your landing page where they can sign up on their own and place an order.
Are all of the brands from NP Script on Fullscript?
All brands previously available through the NP Script catalog are available through Fullscript, and more! Additional brands available through Fullscript include Ortho Molecular Products, Microbiome, Metagenics, and Seeking Health. Access to these brands may be limited based on the certification/license you have provided to activate your account. Please contact our Customer Success team with any inquiries on these possible restrictions.
Can I customize my Fullscript account as I could with NP Script?
You can personalize your dispensary with the name of your practice, your logo, and a custom avatar.
Can I add a website button?
Embeddable website buttons are available within the Dispensary Settings from the Website Buttons page. A Website Button will encourage self signups from users visiting your site, redirecting them to your landing page where they can create an account in your dispensary and place an order.
How will I receive payouts?
Margin will be deposited every 7 days directly into your preferred bank account provided during the account setup process. Practitioners in the United States can earn up to a 35% profit margin on orders placed through the dispensary. See more about this below!
Can payouts be deposited into multiple bank accounts?
Payouts are deposited to a single bank account, but reports are available to assist with distributing funds for multi-practitioner dispensaries! multiple practitioners.
Do I have to recommend all items or can patients order on their own?
Your Fullscript Catalog access can be open providing your patients complete access to the Catalog without a supporting recommendation/prescription. The complete Fullscript Catalog, as well as personalized prescriptions, will be visible to your patients by default, but the Catalog can be customized to show only your favorites & personalized prescriptions, or prescriptions only. These Catalog settings can be adjusted at any time should your Catalog permission preferences change.
Can I discount products for patients?
Products in your dispensary can be discounted by setting a discount at the patient level or across your entire dispensary. Both discount types will apply to all products within the dispensary. Setting a discount subtracts from the margin earned for any given order in the dispensary.
Can I discount per patient? Or is it whole dispensary?
Your choice! A dispensary discount will apply to all orders placed through the dispensary and requires little maintenance. A patient discount will be applicable only to that patient and will apply to all products available in your dispensary. While you can use a combination of these discounts, it is worth noting that a patient discount will be in addition to the dispensary discount.
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Practitioner's can earn up to a 35% profit margin on orders placed through the dispensary. Adjusting your profit margin will offer your patients a discount on all products purchased.
Can I apply 'group discounts' to groups of patients?
Patient groups are not available in Fullscript, but two types of discounts are available to adjust patient pricing. A dispensary discount will apply to all patients within the dispensary and patient discounts can be applied to increase the discount for specific patients. These discounts can be edited by the store owner at any time.
Can I drop ship to patients?
Patient orders placed using our In-Office checkout tool can be shipped directly to your patients’ preferred address with one of our available shipping methods. This tool allows practitioners and office staff to place orders on behalf of their patients when needed, guaranteeing revenue and improving treatment plan adherence rates. Patients will also have the option to place orders on their own by logging into their account, adding items to their cart, and following the checkout process.
How do I track patient orders?
Orders placed through your dispensary can be monitored within the Orders tab of your practitioner account.
To view the tracking information for a patient’s order:
- Go to Orders
- Select a patient’s order
- Click Track Shipment
Tip! Tracking can also be found from a patient's profile by entering the Orders tab.
Can I feature specific products like I could on NPS?
Products can be added to categories to help your patients browse your preferred products and brands without a prescription. Favorited products will be accessible to patients if the Catalog permissions grant patients access to the complete Fullscript Catalog or Your Favorites.
To curate your favorite products:
- Go to the Catalog
- Select Your Favorites
- Choose from an existing category or add a new category
- Click Add products to this category
- When directed to the Catalog, search and add your favorite products
Tip! Products can be added to your categories from multiple locations in your dispensary! Select the Star icon as shown above and select a category for the product.
Will my catalog transfer?
While your catalog cannot be transferred to Fullscript, the acceptance/signing of numerous MAP agreements is no longer required! Our supplier’s requirements are captured in our Terms of Service and outlined in our Acceptable Use Policy which must be reviewed and accepted before orders can be placed through your dispensary.
Can you help customize my catalog/setup categories?
Although we aren’t able to setup all Categories on your behalf, our Customer Success team is available to assist should you have trouble creating Categories through the Catalog.
Are all of the brands on Fullscript available wholesale?
Not all brands on Fullscript are available for wholesale. Exceptions include Metagenics, Ortho Molecular Products, Seeking Health, and Microbiome.
Can wholesale orders be placed from Fullscript?
Wholesale is not currently available on Fullscript. We encourage wholesale orders to be placed through www.naturalpartners.com.
What is the process for taxes when I have NPS and Fullscript?
As these accounts run independently, the income earned through these accounts is expected to be reported separately when filing your taxes.
For NPS income, practitioners receive a rebate amount check (payout) every month with monthly statements providing a breakdown of the payout amount available online from Reports. Previously, before reporting on the platform was introduced, a statement was mailed with the rebate amount check to provide a breakdown of sales. These physical statements, along with statements now available through your online reports, will accurately reflect your full-year revenue with NPS.
Within Fullscript, dispensary owners can use Financial Reports to report their income. Visit our section on Reports in the Fullscript Guide for more information on using these reports to file your taxes.
Note: Our Customer Success team is available to guide you to the resources you will need to submit your taxes, but they are unable to make recommendations on how to file your taxes. Please consult an accountant or tax professional for advice on how to best complete your tax requirements.
Will you help support my account after our demo?
Our Customer Success team is available for assistance during this transition period and beyond! Check out our hours of support and available support channels at https://fullscript.com/support.