NP Script Migrations: NP Script Migration FAQ

In this article:

Your Dispensary
Your Catalog
Your Patients

 

Welcome to Fullscript! We've put together some common questions surrounding the migration from NP Script to Fullscript to ease this transition for our users as much as possible. Browse our Knowledge Base to learn more about getting started with Fullscript, including setting up your account, customizing your dispensary, and more!

 

Your Dispensary

In this section:

Why Fullscript?
Where do I sign up for a Fullscript Dispensary?
When will I lose access to NP Script?
How will I receive payouts?
Can payouts be deposited into multiple bank accounts?
What is the process for taxes when I have NPS and Fullscript?
Can I customize my Fullscript account as I could with NP Script?
How can I redirect patients visiting my website to Fullscript?
Will you help support my account after our demo?

 

Why Fullscript?

Fullscript has always been about helping practitioners provide better care, and most importantly, helping patients commit to wellness by maximizing patient engagement and adherence.
By joining forces in this merger, we can focus on catapulting Fullscript’s technology and customer experience to completely support the patient on their path to wellness, while greatly improving our fulfillment standards and adding value to the entire ecosystem.

Fullscript has several features that can help save you time, revenue, and dispense wellness:

• Direct Deposit Payouts 
• Integrations with EMRs
• Advanced Dosage Options
• Product Swapping to improve patient adherence
• Text Rx
• Smart refill reminders
• Automatic sales tax remittance
• Prescription templates
• and more!

 

Where do I sign up for a Fullscript Dispensary?

Select the Fullscript banner from your NP Script Dashboard or go to Fullscript.com and click Sign Up Free to get started!

 

Select the banner in your Dashboard to sign up for a Fullscript Dispensary.

 

Tip! Select the Fullscript banner in the NP Script Dashboard shown above for a quick and easy sign-up experience! This will also link your NPS store to your new Dispensary which allows patients to view their previously ordered products from NPS in the Fullscript Catalog.

 

When will I lose access to NP Script?

Your patients will continue to have access to your NP Script store until August 31st, 2019. At that time, patients will no longer be able to log into their NPS account or place new orders. Similarly, store owners will lose access to sending E-Scripts, E-Blasts, and adding new patients.

NP Script store owners can now request their NPS store be Closed or Migrated. Migrated stores will offer a redirect to Fullscript for patients signing into their NP Script patient account, where they can continue to place orders for their favorite products. Patients using the same email to signup for Fullscript can view products previously ordered through NP Script in the Fullscript Catalog.

 

How will I receive payouts?

Margin will be deposited every 7 days directly into your preferred bank account provided during the account setup process; however, other frequencies are available upon request! Contact our Customer Success team for more information.

 

Can I deposit payouts into multiple bank accounts?

Payouts are deposited to a single bank account, but reports are available to assist with distributing funds for multi-practitioner dispensaries! multiple practitioners.

 

What can I expect come tax season?

NP Script practitioners receive a rebate amount check (payout) every month with a monthly statement providing a breakdown of the payout received - also available from Reports in NP Script! Before reporting on the platform was introduced, a statement was mailed with the rebate amount check to provide a breakdown of sales. These physical statements, along with statements now available through your online reports, will accurately reflect your full-year revenue with NPS.

Within Fullscript, dispensary owners can use Financial Reports to report their income. Visit Reports in our Knowledge Base for more information on how to use available reports for your tax purposes.

 

Note: Our Customer Success team is available to guide you to the resources you will need to submit your taxes, but they are unable to make recommendations on how to file your taxes. Please consult an accountant or tax professional for advice on how to best complete your tax requirements.

 

Can I customize my Fullscript account as I could with NP Script?

You can personalize your dispensary with the name of your practice, your logo, and a custom avatar.

 

How can I redirect patients to Fullscript from my website?

Embeddable Fullscript branded website buttons are available within the Dispensary Settings from the Website Buttons page! A website button will encourage self-signups, redirecting visitors to your landing page where they can create an account in your dispensary and place an order.

 

One of the many Fullscript button formats available for redirecting patients from your website to Fullscript.

 

Can I place wholesale orders through Fullscript?

Wholesale is not currently available on Fullscript. We encourage wholesale orders to be placed through www.naturalpartners.com.

 

Will you help support my account after our demo?

Of course! Our Customer Success team is available for support throughout this transition and beyond! Visit our Knowledge Base for helpful resources and contact information.

 

Your Catalog

In this section:

Can I feature specific products like I could on NPS?
Will my catalog settings transfer to Fullscript?
Can you help customize my catalog/setup categories?
Will I need to resign MAP agreements?
Are all brands on NP Script available on Fullscript?
Are all brands on Fullscript available wholesale?

 

Can I feature specific products like I could on NPS?

Products can be added to categories to help your patients browse your preferred products and brands without a prescription. Favorited products will be accessible to patients if the Catalog permissions grant patients access to the complete Fullscript Catalog or Your Favorites.

To curate your favorite products:

1. Go to the Catalog
2. Select Your Favorites
3. Choose from an existing category or add a new category
4. Click Add products to this category
5. When directed to the Catalog, search and add your favorite products

 

Tip! Products can be added to your categories from multiple locations in your dispensary! Select the Star icon as shown above and select a category for the product.

 

Will my catalog settings transfer to Fullscript?

While your catalog cannot be transferred to Fullscript, your catalog data can be exported from NP Script to assist you in creating Favorites Categories and Templates in Fullscript.

To export catalog data:

1. Log into NP Script
2. From the Admin panel, select Catalog from the Settings menu
3. Select Export Active Items and Favorites

Can you help customize my catalog/setup categories?

Although we aren’t able to create Categories on your behalf, our Customer Success team is available to walk you through the process should you have trouble.

 

Accessing Favorites with the Prescription tool.

 

Will I need to resign MAP agreements?

With Fullscript the signing of numerous MAP agreements is not required! Our supplier’s requirements are captured in our Terms of Service and outlined in our Acceptable Use Policy which must be reviewed and accepted before orders can be placed through your dispensary.

 

Are all brands on NP Script available on Fullscript?

All brands previously available through the NP Script catalog are available through Fullscript, and more! Additional brands available through Fullscript include Ortho Molecular Products, Microbiome, Metagenics, and Seeking Health. Access to these brands may be limited based on the certification/license you have provided to activate your account. Please contact our Customer Success team with any inquiries on these possible restrictions.

 

Are all brands on Fullscript available wholesale?

Not all brands on Fullscript are available for wholesale. Exceptions include Metagenics, Ortho Molecular Products, Seeking Health, and Microbiome.

 

Your Patients

In this section:

Will my patients be transferred automatically?
How do I let my patients know I am using Fullscript?
Do I need an access code for patients to create an account with Fullscript?
Can I transfer patient information (email, product purchase history, discounts, etc.) to Fullscript?
Can I import my patients' order history?
How do I export my patient list from NP Script?
How do I import my patients into Fullscript?
Can I transfer recommendations from NP Script to Fullscript?
Do I have to recommend all items or can patients order on their own?
Can I discount products for patients?
Can I set a discount for select patients or set a dispensary wide discount?
Can I apply 'group discounts' to groups of patients?
Can I drop ship to patients?
How can I track orders placed by my patients?

 

Will my patients be transferred automatically?

The transfer will not take place automatically, but you can export your patient list from NPS and import to Fullscript in just a few minutes!

 

How do I let my patients know I am using Fullscript?

Welcome emails can be enabled while adding and importing patients to Fullscript to notify patients of the transition as their new account is created. We’ll also be notifying active NP Script patients of the changes closer to the sunset date of the platform. You may also wish to communicate the news in person during appointments, through patient newsletters, or through an external email to prepare your customers for the upcoming changes.

 

Do I need an access code for patients to create an account with Fullscript?

No, access codes are not required for self-signup with Fullscript. Instead, your dispensary will have its own patient landing page identified by a unique welcome URL where new patients can create accounts.

Your landing page can be shared through patient newsletters, email, or in-office handouts and resources to encourage self signups. Additionally, embeddable Website Buttons, available in your Dispensary Settings, are also available to redirect visitors of your website to your landing page where they can sign up on their own and place an order.

 

Can I transfer patient information (email, product purchase history, discounts, etc.) to Fullscript?

Your patient list can be exported from NPS in a pre-formatted .CSV file ready to be imported to Fullscript - no modifications required!

The patient list will include:

• Patient name
• Email address
• Phone
• Patient Discount

When imported, the patient’s discount will be rounded to the nearest 5%.

 

Note: Your dispensary discount should be set in Fullscript before your patient list is imported.

 

Can I import my patients' order history?

Complete order history including receipts and shipment information will not be available in Fullscript. However, a history of previously ordered products will be available to patients in the Fullscript Catalog if: the NPS store has been migrated successfully, and the patient has signed up for Fullscript with the same email used to sign up for NP Script.

 

How do I export my patient list from NP Script?

1. Log into NP Script
2. Click on Admin
3. Click on Patients from the user menu, then Individual
4. Select the Export Patient button to download the file to your computer

This file will be formatted to match the import requirements of Fullscript.

 

Exporting a patient list from NP Script. 

 

Note: Our Customer Success team cannot perform this action for our Practitioners, but are available to guide you through this process if you need assistance.

 

How do I import my patients into Fullscript?

1. Go to Patients
2. Select Import Patients
3. In Step 1, select Choose a file
4. Select your patient list file from your computer's file manager
5. Enable/disable the optional invite email
6. Click Import Patients

Please allow a few minutes for this process to complete before leaving the page! The amount of time it takes to upload your patients will depend on the number of patients in the file.

 

Warning! It is not recommended to make changes to the downloaded patient file before uploading to Fullscript.

  

Can I transfer recommendations from NP Script to Fullscript?

Recommendations created on NP Script cannot be transferred to Fullscript, but this data will be saved indefinitely and can be requested from our Fullscript Customer Success team once access to NP Script is lost. Patients will also have access to E-Scripts in their email inbox.

  

Do I have to recommend all items or can patients order on their own?

No! Give patients access to the Full Fullscript Catalog, your Favorites, or both to allow patients access to products without a supporting recommendation/prescription. The Full Fullscript Catalog, as well as personalized prescriptions, will be visible to your patients by default, but the Catalog can be customized to suit your needs! Learn more about Fullscript Catalog and Permissions.

 

Can I discount products for patients?

Products in your dispensary can be discounted by setting a discount at the patient level or across your entire dispensary. Both discount types will apply to all products within the dispensary. Setting a discount subtracts from the margin earned for any given order in the dispensary.

 

Can I set a discount for select patients or set a dispensary wide discount?

Your choice! A dispensary discount will apply to all orders placed through the dispensary and requires little maintenance. A patient discount will be applicable only to that patient and will apply to all products available in your dispensary. While you can use a combination of these discounts, it is worth noting that a patient discount will be in addition to the dispensary discount.

 

Practitioners can earn up to a 35% profit margin on orders placed through the dispensary. Adjusting your profit margin will offer your patients a discount on all products purchased.

 

Can I apply 'group discounts' to groups of patients?

Patient groups are not available in Fullscript, but two types of discounts are available to adjust patient pricing. A dispensary discount will apply to all patients within the dispensary and patient discounts can be applied to increase the discount for specific patients. These discounts can be edited by the store owner at any time.

 

Can I drop ship to patients?

Patients can use Fullscript to place orders on their own by logging into their account, adding items to their cart, and following the checkout process.

However, practitioners and staff members can also place orders on a patient's behalf with In-Office Checkout, shipping the order directly to the patient's address.

 

How can I track orders placed by my patients?

Orders placed through your dispensary can be monitored within the Orders tab of your practitioner account.

To view the tracking information for a patient’s order:

1. Go to Orders
2. Select a patient’s order
3. Click Track Shipment

 

Tip! Tracking can also be viewed within a patient's profile from the Orders page.