In this article:
Don’t know if you have an account?
If your healthcare practitioner has already created an account for you, you may have received an email or text message including an invitation to join Fullscript, or informing you about a prescription they’ve created for you. Both include a link for you to follow to activate your account - all you have to do is set a password!
Note: The email will be addressed to you from Fullscript so be sure to check your junk mail!
Signup Via Invitation
Signup via Prescription
Need to create an account?
Talk to your healthcare practitioner today and ask for their custom link!
Tip: They may have a Fullscript button on their website!
Once you’ve successfully logged in, you’ll see your most recent prescription or recommendation from your practitioner. From here, you have two options:
1. Fill Your Prescription – Use this to order ALL of the suggested items in the suggested quantities, as entered by your practitioner. Selecting this button will take you right to the cart after the items have been added!
2. Add to Cart – Use this to select the individual items you’d like to order at this time. Once selected, this button will change to a button allowing you to “proceed to checkout”’. Alternatively, you can proceed by selecting the cart icon in the top right corner of the screen.
In this example, we’re going to add our entire prescription to the cart.
Now we will review our cart. This is a good time to double check all of your products and the quantities selected. Once an order is placed, no changes or cancellations can be made.
On the right, you’ll see the subtotal of your order (this does not include taxes or shipping costs). In this example, our order is high enough to qualify for free shipping! If yours isn’t, there will be a note letting you know how far away you are from unlocking free shipping.
When you’re sure that your order is ready to go, click “Proceed to Checkout”.
Once you have “Proceeded to Checkout”, you will be prompted to enter the Billing Address for your card. If this is your first order, the form will be blank. Once you’ve placed an order (over the phone or online) your information will be saved for next time.
If your Billing Address and Shipping Address are not the same, deselect the box next to ‘Use as Shipping Address’. A second form will appear allowing you to enter your Shipping Address.
Note: It is very important to double check these before moving to the next step, as no changes or cancellations can be made once an order has been placed.
Once everything has been entered correctly, click “Save and Continue”.
Now we can choose our shipping method! There are 3 shipping options:
- Standard Shipping (4-7 business days)
- Priority Shipping (1-3 business days)
- Overnight (next business day)
Note: Priority Shipping is the default selection, so make sure you’ve selected the correct method, especially if your order qualifies for free standard shipping.
For Canadian orders, you will have the option to include shipping instructions (i.e. leave on porch, leave in mailbox, etc), as well as specify whether or not a signature is required upon delivery.
If your order does NOT require a signature, be sure to deselect the “Signature Required” box. This will allow the courier to leave the package for you, instead of you having to pick it up or wait for a second delivery attempt.
Note: We cannot guarantee that couriers will honour these requests.
Tip: More shipping information (i.e. cut off times, shipping to p.o. boxes, etc.) read our Shipping Information articles.
Once everything is entered correctly, click “Save and Continue”.
If you’ve placed an order before, your card will be saved on file. If this is your first order, you’ll be prompted to enter your card number. We accept Visa, Mastercard, Discover, and American Express. HSA/FSA cards optimized for online purchases are also acceptable payment methods.
Once you’ve entered your information, click “Continue”.
Before you place your order, verify your Billing Address, Shipping Address, Shipping Method, and Payment Information, and ensure that the products and quantities added are correct. Once you place an order, no changes or cancellations can be made.
Once your order is good to go, click “Place Order”!
You’ve successfully placed your order!
Note: You can download your receipt for tax/insurance purposes by clicking “Receipt”.
You can check the status of your order by navigating to “Past Orders”. This is found in the drop down menu, accessed by clicking your name.