Patient Management: Adherence management tool
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
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Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
In this article:
Adherence management
Product swap alerts
Customized product swaps
Swapping a product
Reversing a product swap
The patient experience
Adherence management
To help your patients stay adherent, we've built the Adherence Management tool to bring at-risk products to your attention. Products are considered at-risk when they have been removed from our Catalog or are on a long-term backorder. In short, they may not be available when the customer attempts to refill their products.
Previously, customers would notify their practitioners if a product was unavailable. With the Adherence Management tool, you can get ahead of these requests by proactively swapping out products for patients in just a few clicks.
Product swap alerts
As products become at-risk, a banner will appear in the Catalog to signal that a product swap may be needed. Only products that have been ordered or prescribed (including edits to existing prescriptions) in the last three months will display in the Adherence tool. However, swapping a product will swap for all patients who were prescribed or ordered the product in the past.
To access the Adherence Management tool, go to the Catalog then select Adherence. Here, you'll view product swap suggestions and previously swapped products.
Accessing the Adherence Management tool from the Product Catalog.
Customized product swaps
When a swap is not suitable for all patients and prescriptions, we suggest manually editing past prescriptions before completing a mass swap. These select changes can be started from the Related Patients tab when viewing a product in the Catalog.
To view Related Patients:
- From the Catalog, select Adherence
- Select Swaps Needed
- Choose an at-risk product
- Select Related Patients
From here, click edit from the Actions column to make changes to the selected prescription.
Viewing patients who have ordered or been prescribed a product within the last three months from a product page in the Catalog.
Swapping a product
Complete a swap with a similar product or any product from the Catalog. Similar products are curated by IMAT, Fullscript's Integrative Medical Advisory Team, but you will have the option to swap with any product from the Catalog should you choose to.
Warning! When swapping a product, do not navigate away from the page until the swap has finished.
Swap with a similar product
We list a maximum of three product suggestions for any product swap. These suggestions are displayed in order of popularity.
To swap an at-risk product with a similar product:
- Go to the Catalog and click Adherence
- From the Swaps Needed tab, choose one of the similar products by selecting Swap with this product
- Enable the optional email to alert affected patients of the change
- Click Mass swap these products
Viewing similar products for a suggested product swap in the Adherence Management tool.
Tip! Select a similar product to view its description, ingredients, available sizes, and more. When finished, click the back button in your browser to return to the Swaps Needed screen.
Swap with a product from the catalog
To swap with a different, not-suggested product from the Catalog:
- From Adherence, select Swaps Needed
- Select Swap with a product in the catalog
- Search for a product, then select Swap with "Product Name"
- Enable the optional email to alert affected patients of the change
- Click Mass swap these products
Reversing a product swap
Swaps completed will appear in Swapped Products in the Adherence page. From here, you can reverse a swap for all related patients as products come back in stock.
To revert a product swap:
- From Adherence, go to Swapped Products
- Locate the swap to reverse
- Click Unswap. The change will be reflected in patient accounts immediately.
Viewing products you have previously swapped for patients.
The patient experience
Email Notification of Swap
During the product swap process, dispensary owners can enable an optional email to send to patients affected by the change. An example of this email is below.
A preview of the optional email sent to patients impacted by a product swap.
Replacement alert in treatment plans
In addition to this optional email, a notice of the swap will be visible to patients. We will display the replacement product in the treatment plan along with an alert stating the name of the replaced product.
Viewing a swapped product in a prescription from a patient's account.
Swap alert in past orders
Patients who have ordered the product in the past, but did not have a prescription for the product, will be displayed a similar alert (see above) in their order history. Again, the replacement product is displayed and the swapped product is mentioned.