In this article:
If you suffer from an adverse reaction from any of your Fullscript purchases, please contact your practitioner first to help identify the cause of the reaction, then reach out to us. Our Customer Success team has a special process for reporting instances that require specific information from you regarding your purchase.
Product quality concerns
If you’re looking to return an item because of a quality issue, please reach out to our Customer Success team by email, chat, or phone to discuss the possibility of a replacement or refund.
What you'll need
You may reach out to our team to report an adverse event or quality concern through any of our available support channels. Please include the information below in your request, or have it ready if you will be reaching out through one of our live channels:
- Your order number
- Name of product(s)
- Lot number
- Expiration/manufacture date
- Details of adverse event (if applicable)
Tip! The lot number may be found on the label or bottom of the bottle and is usually accompanied by the expiry or manufacture date. If you're unsure which number to provide, you may write out all of the characters you see or send us a picture of the lot information instead.