In this article:
About delivery and arrival estimates
Our delivery estimates are displayed in business days as we can't guarantee deliveries on weekends. A business day is every official workday throughout the week: Monday-Friday, excluding holidays and weekends.
Estimated arrival dates are displayed (in business days) in checkout when placing your order. Please keep in mind that orders may arrive in multiple shipments and backordered products will ship when they're back in stock. We recommend considering our priority option when ordering heat-sensitive products.
Delivery method arrival estimates and US shipping rates in patient checkout.
Tip! We'll email your tracking information as shipments leave our warehouse.
Shipping within the US
Orders placed by US customers must be shipped to a US address. Please provide a physical address instead of a P.O. box when shipping to the states or territories listed below to avoid excess time in transit.
We ship to all US addresses, including:
- Puerto Rico
- Military addresses
Alaska & Hawaii addresses
When shipping orders to Alaska or Hawaii, we recommend choosing our priority shipping option for delivery in 1-3 business days.
Orders placed with standard shipping will arrive in 10-13 business days.
Puerto Rico addresses
All orders shipping to Puerto Rico will arrive in 10-13 business days.
Note: Priority shipping is currently unavailable for orders shipping to Puerto Rico.
Shipping within Canada
Orders placed by Canadian customers must be shipped to a Canadian address that's serviced by Canada Post. Your package can be delivered to any of the following locations:
- Your door or rural mailbox
- Community mailbox
- Post office (P.O.) box
- Group mailbox
Note: Overnight shipping is currently only available in major urban centers.
We don't offer international shipping at this time. Orders can only be shipped to residents of Canada or the United States and must be sent to an address in the same country where your referring practitioner is located.
Order cutoff times (Same-day fulfillment)
Priority shipments must be placed before 3 pm EST Monday - Friday to be shipped same-day. Orders placed after this time will ship the following business day.
Standard shipments aren't guaranteed to ship same-day if placed before the cutoff.