Patient FAQs: Why am I receiving a "Problem with your practitioner's store setup" error when trying to checkout?
If you're receiving the "Problem with your practitioner's store setup" error message when attempting to check out, it means we're missing information from the dispensary owner that's required to process new orders. Please contact our customer success team via this form, or chat with us during business hours. We can review the dispensary and reach out to your practitioner, if necessary.